Support
We provide professional developers with expert support. Get MicroStream experts involved when needed,
avoid time-consuming experiments, and save costs of development.
Independent from which MicroStream edition you use.
Update Warranty
Updates are free for 6 months or choose our Long Term Update Warranty for enterprises.
Community
- MicroStream is open source
and contains all features
- Supported and drivven by our
fantastic community
- 6 months update support free
Every MicroStream major release is
supported for 6 monts, which means
we deliver updates for free.
Enterprise
For enterprises using MicroStream for business critical applications or products:
- Update Long-Term Support (LTS)
We provide you updates for all major releases for 8 years guaranted.
Every major release is supported 8 years.
- Enterprise-grade Security
Long-term security updates to eliminate vulnerabilities.
- Subscription models:
- (Virtual) Processor model (vCPU)
- Embedded model for independent software vendors
- Individual model that fits to your business is possible
Support Plans
Choose a plan that fits for you, benefit from our expert support, save valuable time and reduce your time to market.
Perfect to get started
Community
- Expert Support
- Free online Forum
- Stack Overflow
Great for small teams prototyping
Gold
- Community support incl.
- Response time guaranteed
- Next business day
- Enhanced Issue priority
- Online ticket system
- 10 support hours incl.
Must have for professionals
Platin
- Gold support incl.
- Response time 4 hrs
- Bugfix guaranty
- Personal mentor
- Phone & call back support
- Remote login
- 20 support hours incl.
Best choice for large Enterprises
Diamond
- Platin support incl.
- Hotfixes
- 24/7
- Escalation support
- 30 support hours incl.
Note: All prices on this website are net prices plus VAT and evt. local tax!
Do you have any questions about our services and prices, please contact sales.
Contact Sales