Support

We provide professional developers with expert support. Get MicroStream experts involved when needed,
avoid time-consuming experiments, and save costs of development.
Independent from which MicroStream edition you use.

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Start free and get professional support for your business.

Community Edition

  • Open Source
  • Driven by our fast growing community
  • Dynamic development of new features, concepts and innovations
  • Timely adjustments to the latest Java versions
  • Open Source database connectors
    • PostgreSQL, Maria DB, SQLite
    • Plain-File Storage
  • Updates free for 6 months
    • Every 6 months a new version is published
    • Updates always for the latest version
  • Community support on GitHub & StackOverflow

Enterprise Edition

For enterprises using MicroStream for business critical applications or products:

  • Enterprise database connectors
    Database connectors for all supported data storage solution.
  • Enterprise-grade Security
    Long-term enhenced security updates to eliminate vulnerabilities.
  • Enterprise-grade Support
    • Development support
    • Production support
  • Long-Term Support (LTS)
    Update Warranty - Updates for 8 years guaranted.

Support Plans

Choose a plan that fits for you, benefit from our expert support, save valuable time and reduce your time to market.

Perfect to get started

Community

  • Free online Forum
  • Stack Overflow

FREE!

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Great for small teams prototyping

Gold

  • Community support incl.
  • Response time guaranteed
  • Next business day
  • Online ticket system
  • 10 support hours incl.

$ 119 / Developer / Month
Annual billing

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Must have for professionals

Platinum

  • Gold support incl.
  • Response time 4 hrs
  • Enhanced issue priority
  • Phone / Online support
  • Remote login
  • 20 support hours incl.

$ 599 / Developer / Month
Annual billing

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Best choice for large Enterprises

Diamond

  • Platin support incl.
  • Hotfixes
  • 24/7
  • Escalation support
  • Expert on demand
  • Personal mentor
  • Unlimited support hours
  • Customized agreement

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Note: All prices on this website are net prices plus VAT and evt. local tax!
Do you have any questions about our services and prices, please contact sales.